Thank you for choosing zirkonic.online pet supplies. To ensure your satisfaction, we offer the following return and refund policy:
- Return Conditions
You can request a return within 30 days of receiving the item.
Returned products must be in new, unused condition, and retain their original packaging, tags, and accessories.
- Return Process
Submit an Application: Please contact our customer support team and provide your order number and reason for return.
Obtain Authorization: We will provide you with return authorization and a detailed return address. Please do not send the item back until you have obtained our authorization.
Packaging the Item: Pack the item properly to ensure it is not damaged during shipping. Please be sure to include all original packaging and accessories.
Returning the Item: Return the item to the address we provided. Please keep your shipping receipt for future reference.
Address: 100 CAMELLIA LN APT 310, LITHONIA, GA 30058
- Refund Processing
Once we receive and approve your return, the refund will be processed within 5-7 business days. The refund will be returned to the original payment method used for the purchase.
Return shipping costs are borne by the consumer unless the product is defective or incorrect.
- Refund Anomalies
If the return is due to our fault (such as sending the wrong item or a product quality issue), we will cover the return shipping costs. - Contact Us
For any questions or further assistance, please feel free to contact our customer support team via email. We are happy to assist you.