Below are some frequently asked questions and answers from our customers. If you have any further questions, please feel free to contact our customer service team.
- How do I place an order?
You can visit our official website, browse products, add them to your cart, and then follow the checkout process to complete your order.
- What payment methods are available?
We accept various payment methods, including credit cards, debit cards, etc. On the checkout page, you can choose the payment method that suits you.
- How do I check my order status?
You can log in to your account and check your order status on the “My Orders” page. You will also receive relevant email notifications.
- Can I modify or cancel my order?
If your order has not yet shipped, you can modify or cancel it in your account. Please contact our customer support as soon as possible for assistance.
- Can I return an item if I’m not satisfied?
Yes! If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the item. The item must be unused and in its original packaging. Please see our return policy for more information.
- When will I receive my order?
Order processing time depends on the specific product and shipping method. Generally, orders are shipped within 3-7 business days after order confirmation. Please check the estimated delivery time at checkout.
- How do I contact customer support?
You can contact our customer support team via email. We usually respond to your inquiry within 24 hours.
- Are your products safe?
Yes, all products we sell undergo rigorous screening to ensure they meet safety standards. We are committed to providing reliable and high-quality products for pets.